A guide to managing hotel employees


Managing employees is a difficult task no matter what industry you’re in, but it could be said that managing employees in the hospitality industry might be harder than most management jobs. The reason for this is the fact that hotels often have a lot of employees in a lot of different positions.

On top of that, it requires a lot of trust both from you and your employees, as well as independence on their end, since you won’t always be able to look over their shoulder. Especially if you’re an entrepreneur, the first step is to ensure you have the necessary leadership skills. Once that is done, there are various other steps to take in order to successfully manage hotel employees and run a successful hotel.

Have the wear uniforms

While more and more businesses have been giving employees freedom when it comes to what they wear, hotels have generally stuck to traditional uniforms. There are good reasons for this as well. Uniforms add a sense of professionalism and can act as a reminder to act a certain way when dressed in them.

Aside from that, uniforms help your employees feel like a team, which can help them bond with each other and improve the overall efficiency of the hotel. Hotel housekeeping uniforms can be practical as well as stylish.

Fair benefits

Working in the hotel industry is not an easy task. Keep in mind that employees often sacrifice a lot in order to be able to work in a hotel. The hours are usually less than ideal, they need to deal with customers who can often be rude, and they sometimes need to spend holidays working in a hotel, instead of with their families.

It’s therefore incredibly important to offer them fair benefits in exchange for their hard work and sacrifices. This will make them feel appreciated as well as motivated, and might even help you lessen the high employee turnover this industry is infamous for.

Schedules on schedules on schedules

Scheduling is important in every business, but perhaps more so in hospitality than any other business sector. Because most employees have ever changing work schedules, scheduling is a bit more complex than it might be at an office with normal nine to five hours.

There needs to be a clear schedule that is accessible to everyone, so that if there are any changes that need to be made, they can be made in a timely manner. Scheduling also prevents one person from working too many weekends or holidays, so it can be a way of making the workplace fairer. You can also have schedules for when each room needs to be cleaned. For more tips on scheduling employees, click here.

Keep it professional

You and your employees will likely need to deal with people from a lot of different cultures and backgrounds, and it’s important to make it abundantly clear to your employees that they need to respect everyone and treat all guests the same.

Hotels often host people who are in the spotlight, and can therefore be quite a hotspot for gossip. If necessary, have all employees sign a nondisclosure agreement, and instill a zero-tolerance policy when it comes to gossip.

Coping strategies

Clients come in all forms. Some clients are lovely and can make your day, whereas other clients can be incredibly disrespectful and rude. Your employees will be inclined to deal with these types of clients in different ways.

Some might become aggressive, while others might be deeply hurt. You need to prep your employees on different ways to cope with rude clients so that they don’t lose their tempers. If you have sensitive employees, you’ll need to prepare them for the fact that their feelings might get hurt at times. Also have clear guidelines set up for how to deal with any complaints.


Hygiene is always of the utmost importance when you’re going into someone’s personal space. However, if these past months have shown us anything, it’s that hygiene is now more important than ever. It’s not enough to just clean a room anymore – it needs to be sanitized and sterilized as well.

If you have a hotel restaurant, ensure that all staff are taking extra precautions around food and customers. Also place reminders everywhere to remind staff to wash their hands. Since most staff will be working in your guests’ personal space, it might also be advisable to make it a requirement that they wear disposable gloves. In these times, rather safe than sorry.